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Dispatcher 911 Communications OfficerGetting Started as a Dispatcher

Public safety dispatching is a challenging job. We are looking for professionals to fill these positions and we're willing to train the right people. And we pay a hiring bonus!

I. Register & Apply

  1. Job Gateway will be unavailable for system maintenance beginning on Thursday, November 12 at 5:30 PM through Monday, November 16 at 6:00 AM.
    Start by registering at Sheriff's Job Gateway and creating an account.
  2. Submit your resumé for the Dispatch 911 Communications Officer I position and complete our online pre-screen questionnaire.
  3. If you're a qualified applicant, you will be emailed a link within 2 weeks of your completed application to take our online 10-minute data entry test.
  4. If you're successful on the data entry test, you'll receive an email within 1 week to take the CritiCall test.

II. Interview & Background

  1. If successful on the CritiCall exam, you will be scheduled for an in-person panel interview.
  2. About two weeks after your oral panel interview, we send you to a 2-hour background orientation program and give you a background packet to complete. It's a detailed history of your life, and we conduct an extensive background check based on your statements.
  3. After you return your background packet we assign a background investigator to you.
Investigations Re-Apply After
Pre-Interview Questionnaire 6 Months
Oral Interview/Background Orientation 6 Months
Background Investigation 1 Year

III. The Home Stretch

  1. We take Livescan fingerprints of you.
  2. You take a polygraph examination.
  3. You take a psychological examination.
  4. You take a medical examination including drug and alcohol screening.

911 Communications Officer Job Description Sheriff's Job Gateway

Recruiting Guidelines

Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement, fire, medical and other personnel, and the public; complete assigned tasks with accuracy and speed.

The CritiCall examination is a computerized, automated test designed to measure primary knowledge and critical thinking skills, and abilities necessary for success in a complex dispatching environment. You will wear a headset and the test will simulate a call center atmosphere. The exam is roughly 2 hours long and consists of fifteen (15) multiple components.

Minimum Requirements
Dispatcher
18 years of age at time of application
Eligible to work in U.S.
U.S. high school diploma or G.E.D., or equivalent
Oral & written communications skills

Disqualifiers

  1. DUI violations within the last 3 years
  2. Currently on probation
  3. Felony convictions
  4. Conviction of misdemeanor domestic violence
  5. Lying or withholding any information