After you are hired you begin a 32-week intensive, hands-on training program: 12 weeks of classroom training including a 3-week P.O.S.T. Certified Basic Dispatch Academy followed by 20 weeks of on-the-job training.
Two different communications skills are taught during the training:
- Public Safety Answering Point (PSAP) focuses on call-taking and interviewing techniques, as well as all phone, CAD (Computer Aided Dispatching) and records systems.
- Radio teaches the basics of dispatching calls for service as well as how to deal with critical incidents on the radio and the workings of the radio system
The training prepares you to:
- Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf, recording equipment, and computer systems
- Obtain essential information to determine priority, locale and the appropriate emergency units to be dispatched.
- Determine jurisdiction, notifying or transferring calls to other agencies as needed
- Transmit information and orders, and receive messages, typing all radio transmissions received
- Make inquiries to obtain information required by deputies in the field
- Read and interpret maps to locate emergency incidents
Sheriff's 911 Communications Officers wear headsets to answer emergency and non-emergency calls and view computer displays for prolonged periods of time. Work is done in a sedentary, confined, noisy, fast-paced, and challenging environment.
Dispatch Training Academy
Upon successful completion of the training you are assigned to one of our communications centers to continue on-the-job training in a fast-paced, high-call-volume environment.